Monday, July 21, 2008
Thursday, July 17, 2008
The day my class played a prank on me
17th July 08, 2.30pm. I was walking along the corridor to my class, E35D. i saw one of colleague who asked how was Isaac's op. I was in the midst of complaining to her when my another colleague came by. He was my class's mentor and had just gone to the class to pass them money for their class BBQ this Sat. He told me that my class was planning to give me a surprise later and asked me to act blur.
So I went into the class, pretending nothing was told to me earlier. They started off by saying some of them went off duringsecond breakout. I told them I don't believe as they will never skip my cognitive class (so sad, that means more grading to do). Anyways, it was FISHY cos as they were speaking, 2 of the girls were holding their handphone cameras and shooting video of me. They kept insisting that their classmates really left and were playing soccer on the lawn. I played along and said, 'Oh really?' 'Really one Faci, you don't believe, go to the window and see loh'. Unsuspectingly I pulled opened the blinds and the 5 of them jumped out from behind the blinds. Oh man, I was shocked...I mean I was expecting cockroach or something to be behind there but i did not expect humans!!!!!!
This class is really naughty but i love teaching them. Their class is the only class which I don't dread going to school.I am going to miss them when term ends in a month's time.
So I went into the class, pretending nothing was told to me earlier. They started off by saying some of them went off duringsecond breakout. I told them I don't believe as they will never skip my cognitive class (so sad, that means more grading to do). Anyways, it was FISHY cos as they were speaking, 2 of the girls were holding their handphone cameras and shooting video of me. They kept insisting that their classmates really left and were playing soccer on the lawn. I played along and said, 'Oh really?' 'Really one Faci, you don't believe, go to the window and see loh'. Unsuspectingly I pulled opened the blinds and the 5 of them jumped out from behind the blinds. Oh man, I was shocked...I mean I was expecting cockroach or something to be behind there but i did not expect humans!!!!!!
This class is really naughty but i love teaching them. Their class is the only class which I don't dread going to school.I am going to miss them when term ends in a month's time.
Tuesday, July 15, 2008
Sucky connections
I was trying to blog and post pics on my blog the whole of second breakout. The stupid wireless connection over at Lib (near the piano, level 2) was really sucky. Every 10 seconds the connection would go off. It is 1.20 liao, imagine sitting here for close to one and a half hour but nothing done. Piss!!!!!
Full of happenings!!!!
For the past two weeks, i had been very busy and so many things happened. It started from 5th July. Desmond came back on 5th July for Isaac's operation which was originally scheduled for 7th Jul. This op never materialised of course...due to the mishandling by the doctor and the hospital. You can read about it in my last entry. So the very same day, we went to another PD at Paragon Medical Centre, got a referral to another neurosurgeon at Mt E. Consulted the neurosurgeon on the very same day. Isaac was so tired out by the doctors' visits, so were we!
8th July - Went for the CT scan at Mt E. My goodness, Isaac made so much noise after the sedative wore off. He was crying, screaming and kicking everyone. I think he was terrifed! Poor Boy...he only stopped crying after we stepped out of the hospital grounds. Got the results in the afternoon. EVERYTHING IS WELL...the lump does not appear to be cancerous or anything bad. So dr's advice was unless we are very uncomfortable over the lump, if not there was no urgent need to remove it. It was just a thing existing in between the bone and the skin. We decided to remove it cos you never know when it will mutate. So we scheduled for the op to be done on 19th Jul and Desmond extended his stay in SG.
10th July - Isaac came down with fever, must be the past few days' events getting a toll on him. Fed him with medicine, fever went down. I saw an ulcer on his tongue.
11th July - Isaac's lips were so red! Must be very heaty, his phlegm also got a bit of blood.
12th July - Decided to bring him to the Dr since today Dr Hiak is on duty. Dr said that he got Hand Foot Mouth ....WTF ( excuse my language) I was like.....@#$DJKD...so that means he cannot have the op for fear of complications and contaminating the theatre. No choice, we called the neurosurgeon.
13th July /14th July - Keep on checking his hands and feet for blisters and spots. None seen. Tongue ulcer also gone. Went to consult another doctor. Doctor sed it wasn't HFMD. Just normal cold. Yay! So happy, curfew ended! We went to Vivo and Ikea.
But we decided not to have the op on 19th July cos we wanted him to recover fully and rest for a couple of days.
8th July - Went for the CT scan at Mt E. My goodness, Isaac made so much noise after the sedative wore off. He was crying, screaming and kicking everyone. I think he was terrifed! Poor Boy...he only stopped crying after we stepped out of the hospital grounds. Got the results in the afternoon. EVERYTHING IS WELL...the lump does not appear to be cancerous or anything bad. So dr's advice was unless we are very uncomfortable over the lump, if not there was no urgent need to remove it. It was just a thing existing in between the bone and the skin. We decided to remove it cos you never know when it will mutate. So we scheduled for the op to be done on 19th Jul and Desmond extended his stay in SG.
10th July - Isaac came down with fever, must be the past few days' events getting a toll on him. Fed him with medicine, fever went down. I saw an ulcer on his tongue.
11th July - Isaac's lips were so red! Must be very heaty, his phlegm also got a bit of blood.
12th July - Decided to bring him to the Dr since today Dr Hiak is on duty. Dr said that he got Hand Foot Mouth ....WTF ( excuse my language) I was like.....@#$DJKD...so that means he cannot have the op for fear of complications and contaminating the theatre. No choice, we called the neurosurgeon.
13th July /14th July - Keep on checking his hands and feet for blisters and spots. None seen. Tongue ulcer also gone. Went to consult another doctor. Doctor sed it wasn't HFMD. Just normal cold. Yay! So happy, curfew ended! We went to Vivo and Ikea.
But we decided not to have the op on 19th July cos we wanted him to recover fully and rest for a couple of days.
Thursday, July 10, 2008
What a day
Isaac was advised to go for an op to remove a lump near his eyebrow bone on 7th July, 8am. We went there as scheduled and at 7.45am, dr came in and thought us that CT scan was not booked (crazy if we need ct scan before op, isn't it silly to book the op and not the scan?). We have to wait til 9.30 for the scan and 12 for the op. Isaac was already so hungry. He was without food for the past 6 hrs already and imagine waiting for another 4 hrs. Anyways lost all trust in the dr and I simply cant trust my baby in the hands of this stupid dr. So I told desmond that we should cancel the op. I complained to the medical director that night...here is the letter:
Attention: Professor XX Tan, Medical Director
and
Mr XX Lim, General Manager
Re: Feedback on bad medical service rendered by Dr Ng XX
Having given birth to my son at Raffles Hospital 19 months ago, I had always been very impressed with the high level of quality healthcare and service your hospital provides. However, this one incident that happened this morning, greatly shaken my confidence in going to Raffles Hospital for any of my healthcare needs ever again.
My son, Isaac was scheduled to have a CT scan as well as an operation to remove a lump on his left eyebrow bone (diagnosis was external angular dermatoid) today, 7th Jul 08, at 8am by Dr Ng XX. However, we were informed by Dr Ng at about 7.45am that CT scan was not booked and we had to reschedule the scan as well as the operation. My husband and I were very appalled at the how unprofessional he was in handling the matter (no explanation whatsoever given and left us standing in the cold - my baby had gone without food for hours and my husband came back to Singapore especially for this op) and decided to cancel the operation as we had lost all trust in this doctor. Please see below for culmination of events leading to loss of trust. We are requesting that the hospital investigates into this matter and provides us with an explanation.
Here’s the background to the issue:
I was recommended by Dr Tan XX from Children’s Centre to Dr Ng XX after discovering a lump near the eyebrow bone of my son. Dr Ng has been monitoring the growth for a few months and recently he observed (visually, it was not even measured, apart from the first consultation) that the growth increased in size. During the consultation sessions I had with him, Dr Ng gave a very ‘bo chup’ attitude and many a times my questions were met with one liner answers. Although I was uncomfortable and not happy with his answers, I trusted his medical advice since he is the expert in this field.
When Dr Ng recommended surgery for my son, I told him I needed to check with my husband who was based overseas. I was told to inform his nurse, SXXXy, at Surgery Centre if we decided to go ahead. I called SXXXy few days later informing our decision to go ahead. I asked her if the doctor needed any pre op procedures to assess extent of growth. SXXXy checked with Dr Ng and said that there was no need for any blood test, scans or xray prior to the op. “Just go to level 8 at 6am on the day of the op will do, no need to do anything before that” - that was her exact words to me.
Feeling uneasy and very uncomfortable about the lack of information, I asked my husband to email Dr Ng on 20 June 08 enquiring about the op procedures again. He replied on 21 June 08 and informed us that there will be a CT scan before the op. As this was not previously conveyed to us, we proceed to ask him further questions in the email which he did not answer. Please see email below. He did not reply despite us sending another email to him on 4 Jul 08. We decided to go ahead with the op despite not having heard from him since we had already scheduled it with the hospital.
There are two aspects which we wish to highlight:
1. Slipshod hospital procedures
Did Dr Ng inform SXXXy that there should be a CT scan? If yes, why was it not communicated to us? If a CT scan is needed before the op, why was it not scheduled by the hospital?
2. Lack of professionalism
The way Dr Ng handles patients greatly needs improvement. As patients, we trust the doctor’s professional advice and rely on their expertise for us to make informed choices. Information about the surgery was definitely missing and his attitude leaves much to be desired. Even though he is a sessional consultant with your hospital, does it also mean that he gives only half the effort in treating patients?
This episode greatly challenged your hospital’s commitment to uphold quality and I question your service commitment of “To Our Patients Our Best” My family and I had lost all trust in Raffles Hospital and I hesitate to make any recommendations to anyone I know who needs healthcare. If you need any clarifications or further information, I will be very glad to provide you with lots. You can contact me at xxxx or xxxx@hotmail.com
Sincerely,
Attention: Professor XX Tan, Medical Director
and
Mr XX Lim, General Manager
Re: Feedback on bad medical service rendered by Dr Ng XX
Having given birth to my son at Raffles Hospital 19 months ago, I had always been very impressed with the high level of quality healthcare and service your hospital provides. However, this one incident that happened this morning, greatly shaken my confidence in going to Raffles Hospital for any of my healthcare needs ever again.
My son, Isaac was scheduled to have a CT scan as well as an operation to remove a lump on his left eyebrow bone (diagnosis was external angular dermatoid) today, 7th Jul 08, at 8am by Dr Ng XX. However, we were informed by Dr Ng at about 7.45am that CT scan was not booked and we had to reschedule the scan as well as the operation. My husband and I were very appalled at the how unprofessional he was in handling the matter (no explanation whatsoever given and left us standing in the cold - my baby had gone without food for hours and my husband came back to Singapore especially for this op) and decided to cancel the operation as we had lost all trust in this doctor. Please see below for culmination of events leading to loss of trust. We are requesting that the hospital investigates into this matter and provides us with an explanation.
Here’s the background to the issue:
I was recommended by Dr Tan XX from Children’s Centre to Dr Ng XX after discovering a lump near the eyebrow bone of my son. Dr Ng has been monitoring the growth for a few months and recently he observed (visually, it was not even measured, apart from the first consultation) that the growth increased in size. During the consultation sessions I had with him, Dr Ng gave a very ‘bo chup’ attitude and many a times my questions were met with one liner answers. Although I was uncomfortable and not happy with his answers, I trusted his medical advice since he is the expert in this field.
When Dr Ng recommended surgery for my son, I told him I needed to check with my husband who was based overseas. I was told to inform his nurse, SXXXy, at Surgery Centre if we decided to go ahead. I called SXXXy few days later informing our decision to go ahead. I asked her if the doctor needed any pre op procedures to assess extent of growth. SXXXy checked with Dr Ng and said that there was no need for any blood test, scans or xray prior to the op. “Just go to level 8 at 6am on the day of the op will do, no need to do anything before that” - that was her exact words to me.
Feeling uneasy and very uncomfortable about the lack of information, I asked my husband to email Dr Ng on 20 June 08 enquiring about the op procedures again. He replied on 21 June 08 and informed us that there will be a CT scan before the op. As this was not previously conveyed to us, we proceed to ask him further questions in the email which he did not answer. Please see email below. He did not reply despite us sending another email to him on 4 Jul 08. We decided to go ahead with the op despite not having heard from him since we had already scheduled it with the hospital.
There are two aspects which we wish to highlight:
1. Slipshod hospital procedures
Did Dr Ng inform SXXXy that there should be a CT scan? If yes, why was it not communicated to us? If a CT scan is needed before the op, why was it not scheduled by the hospital?
2. Lack of professionalism
The way Dr Ng handles patients greatly needs improvement. As patients, we trust the doctor’s professional advice and rely on their expertise for us to make informed choices. Information about the surgery was definitely missing and his attitude leaves much to be desired. Even though he is a sessional consultant with your hospital, does it also mean that he gives only half the effort in treating patients?
This episode greatly challenged your hospital’s commitment to uphold quality and I question your service commitment of “To Our Patients Our Best” My family and I had lost all trust in Raffles Hospital and I hesitate to make any recommendations to anyone I know who needs healthcare. If you need any clarifications or further information, I will be very glad to provide you with lots. You can contact me at xxxx or xxxx@hotmail.com
Sincerely,
Tuesday, July 01, 2008
I wan a new hobby
Which one shall i chose?
- Nail Art
- Photography
- Dressmaking
I wan to pick up a new hobby so that I can retreat into my shell and emerge energise. I badly need time for myself and I do not want to feel guilty having to leave Isaac at home with mum when i am outside enjoying my "Me time".
- Nail Art
- Photography
- Dressmaking
I wan to pick up a new hobby so that I can retreat into my shell and emerge energise. I badly need time for myself and I do not want to feel guilty having to leave Isaac at home with mum when i am outside enjoying my "Me time".
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